FAQ

Frequently Asked Questions

How long does shipping take?

Standard shipping takes 5-7 business days. Expedited shipping (2-3 business days) is available at checkout. Personalized items may require an additional 1-3 business days for production.

Can I track my order?

Yes! Once your order ships, you will receive a tracking number via email. You can also track your order at any time through our Order Tracking page.

What is your return policy?

We accept returns within 30 days of delivery for non-personalized items in their original, unused condition. Personalized and engraved items are final sale unless they arrive defective. Please see our full Return Policy for details.

Do you offer gift wrapping?

Yes, premium gift wrapping is available as an add-on at checkout. All orders also include a complimentary branded gift box.

How do I care for my jewelry?

Store your jewelry in a cool, dry place away from direct sunlight. Avoid exposure to perfume, lotions, and water. Gently polish with a soft cloth to restore shine. See our full Care Guide for product-specific instructions.

Can I change or cancel my order?

Orders can be modified or cancelled within 1 hour of placement. After that, production may have begun. Contact us immediately at support and we will do our best to accommodate your request.