Elixor Collections
Returns & Exchanges
Returns & Exchanges
Your satisfaction is our priority. We accept returns and exchanges under the following conditions:
Eligible for Return
- Non-personalized items in original, unused condition within 30 days of delivery.
- Items received damaged or defective (contact us within 7 days).
Not Eligible for Return
- Personalized, engraved, or custom-made items (unless defective).
- Items showing signs of wear, damage, or alteration.
- Sale items marked as final sale.
How to Initiate a Return
Contact us at our support page with your order number and reason for return. We will provide you with a prepaid return label for eligible items.
Refunds are processed within 5-7 business days of receiving the returned item.