Elixor Collections

Returns & Exchanges

Returns & Exchanges

Your satisfaction is our priority. We accept returns and exchanges under the following conditions:

Eligible for Return

  • Non-personalized items in original, unused condition within 30 days of delivery.
  • Items received damaged or defective (contact us within 7 days).

Not Eligible for Return

  • Personalized, engraved, or custom-made items (unless defective).
  • Items showing signs of wear, damage, or alteration.
  • Sale items marked as final sale.

How to Initiate a Return

Contact us at our support page with your order number and reason for return. We will provide you with a prepaid return label for eligible items.

Refunds are processed within 5-7 business days of receiving the returned item.